Returns & Refunds

Returns Eligibility

We are happy to offer a refund on items in mint condition—unworn, with the tag on, and in its original packaging.

• Non-returnable Items: Socks, yoga mats, and swimwear due to hygiene concerns.
• Return Window: Items can be returned within 15 days of purchase.

 

Processing Returns

• Notification: You will be notified via email once your return is processed and your refund has been issued.
• Processing Time: Allow 3-5 business days to process the return once it’s received.

 

Return Instruction

• Start a Return: Email us at returns@eosactivewear.com.
• Prepare Your Return: Once you receive our reply, prepare the items for return.
• For UAE Orders: A courier will arrange free collection.
• For International Orders: You are responsible for return shipment and cost. Use a shipping method with proof of delivery or tracking. EOS Activewear is not responsible for lost returns.

 

Refund Details

• What Refunds Cover: Refunds will cover the price of the merchandise excluding all applicable shipping charges, customs, duties, taxes, or additional fees.
• Processing Time: Refunds will be reflected in your bank account in approximately 5-10 business days, depending on your bank.

 

Final Sale Items

• No Returns: Items marked "Final Sale" and sale items are non-refundable and cannot be returned. 

Our goal is to ensure that you are completely satisfied with your purchase. If you have any questions about your return, feel free to contact our customer service team for assistance.